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TERMS OF SERVICE

Terms & Conditions

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) in the use of the Service.

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to the Service.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 4 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. However, we cannot guarantee that your device’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

RETURN & REFUND POLICY

We want you to feel confident with every purchase. If for any reason you're not fully satisfied, we’re here to help.

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SECTION 1 - ELIGIBILITY FOR RETURNS
Due to hygiene and safety reasons, we do not accept returns of opened or used skincare products.

However, we accept returns or replacements under the following conditions:

* You received a damaged item
* You received the wrong product

Requests must be made within **48 hours of receiving your order**, with clear photo or video proof.

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SECTION 2 - RETURN PROCESS
To request a return or replacement:

1. Contact our Customer Support and provide your order details along with photo/video proof.
2. Wait for confirmation and return instructions from our team.
3. Securely pack the item in its original packaging.
4. Ship the item to the address provided by our support team.

Please note that returns sent without prior approval will not be accepted.

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SECTION 3 - RETURN CONDITIONS
To be eligible for return:

* Item must be unused and in original condition
* Must include original packaging
* Must not be tampered, opened, or damaged

We reserve the right to reject returns that do not meet these conditions.

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SECTION 4 - NON-RETURNABLE ITEMS
The following are not eligible for return:

* Opened or used skincare products
* Items without original packaging
* Products damaged due to misuse or mishandling
* Free items or promotional products

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SECTION 5 - REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

* Refunds will be processed within **5–7 business days**
* Refund will be issued via the original payment method or agreed alternative

Shipping fees are non-refundable unless the return is due to our error.

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SECTION 6 - SHIPPING COSTS
Return shipping costs will be shouldered by the customer, unless the return is due to:

* Wrong item sent
* Damaged or defective product

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SECTION 7 - CASH ON DELIVERY (COD) POLICY
For COD orders:

* Orders cannot be cancelled once shipped
* Failure to receive the order may result in:
  • **Cancellation Fee: ₱180**
  • **Return-to-Sender (RTS) Fee: ₱180**

This policy helps cover logistics and handling costs.

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SECTION 8 - MONEY-BACK GUARANTEE
We stand by the quality of Vyra Eczera.

If you are not satisfied within **30 days**, you may contact our support team. Requests are subject to evaluation and eligibility.

FREQUENTLY ASKED QUESTIONS

What is Vyra Eczera?
Vyra Eczera is a gentle, skin-supporting serum designed to help relieve dryness, itchiness, and irritation associated with eczema, psoriasis, and sensitive skin.

Who can use Vyra Eczera?
Vyra Eczera is suitable for adults and can be used on sensitive skin areas such as hands, arms, legs, and other affected areas. For children or severe skin conditions, we recommend consulting a healthcare professional before use.

How do I use Vyra Eczera?
Apply a small amount to the affected area and gently massage until fully absorbed. Use 2–3 times daily for best results.

How long before I see results?
Results may vary depending on your skin condition. Some users notice relief within a few days, while consistent use over 1–2 weeks may show more visible improvements.

Is it safe for sensitive skin?
Yes, Vyra Eczera is formulated to be gentle and suitable for sensitive skin. However, we recommend doing a patch test before full application.

Can I use it on my face?
Yes, but apply a small amount and avoid direct contact with the eyes. Always patch test before using on facial skin.

Can I use it with other skincare products?
Yes, Vyra Eczera can be used alongside your regular skincare routine. Apply it to clean skin before heavier creams or lotions.

Is this a medical product?
No. Vyra Eczera is a skincare product designed to support skin comfort and appearance. It is not intended to diagnose, treat, cure, or prevent any medical condition.

Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery nationwide within the Philippines.

How long is delivery?
Estimated delivery times:
• Luzon: 2–3 days
• Visayas: 3–5 days
• Mindanao: 4–6 days

What if I’m not available during delivery?
Our courier will attempt delivery and may contact you. Please ensure your phone is reachable and payment is ready to avoid failed delivery.
What happens if I refuse or miss my order?

Refused or undelivered orders may incur:
• Cancellation Fee: ₱180
• RTS Fee: ₱180

Can I return or refund my order?
Due to hygiene reasons, opened or used products cannot be returned. However, we accept replacements for damaged or incorrect items (within 48 hours of delivery with proof).

Do you offer a money-back guarantee?
Yes. If you are not satisfied within 30 days, you may contact our support team. Requests are subject to evaluation and eligibility.

Is Vyra Eczera legit?
Yes, Vyra Eczera is trusted by many users and is carefully formulated for skin comfort and care. We are committed to quality, safety, and customer satisfaction.